RapportBoost

OCTOBER 16, 2018

Read on and listen in to excerpts of the interview below: RB: You coined the term “Conversation Commerce” back in 2011, but the name Chat Analytics is new. Dan: The call recording leaders certainly took the leading role and some of the acquisitions that they made.

Multi-Channel 45

Multi-Channel Contact Center Analytics Call Recording 45

Talkdesk

JULY 20, 2016

In many cases, support reps are the only direct human interaction customers have with your company. In a Harris Interactive poll, consumers reported that customer service agents failed to answer their questions 50% of the time. Use technology like call recording to provide directed coaching.

Customer Service 40

Customer Service How To Customer Centricity Call Center 40

NobelBiz

JUNE 26, 2023

Robust hardware computer systems provide the necessary infrastructure for efficient operations, while call center software empowers agents with powerful tools to handle customer interactions effectively. You can learn more about the hardware requirements in this article: Call Center System Requirements – At Home & in the Office.

Call Center 52

Call Center Contact Center CRM Social Media 52

Magellan Solutions

DECEMBER 10, 2019

In fact, based on a survey commissioned by RightNow and conducted by Harris Interactive , 73% of consumers trust a brand that has friendly customer service representatives. RingCentral – It transforms your desktop into a call controller with an array of features and options.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98