2011 Average Handle Time Customer Service Training NPS 
Stella Connect
JUNE 25, 2018
Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Customer satisfaction is directly related to FCR. Segment customers by common issues. Perform a deep-dive analysis on the customer “buckets” that result in the most repeat problems.
Stella Connect
JUNE 25, 2018
Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Customer satisfaction is directly related to FCR. Segment customers by common issues. Perform a deep-dive analysis on the customer “buckets” that result in the most repeat problems.
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