Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.

Customer Service 98

Customer Service Effort Score Self Service Customers 98

LiveChat

APRIL 10, 2017

But most customers didn’t actually expect anything more than a pre-recorded answer… right? Nowadays, communication between a company and its customers is pretty much the norm. Of course, we can’t forget the importance of loyalty programs. Provide Added Value Whenever and Wherever Possible.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

Kustomer

MARCH 12, 2020

Matt talks about the strategies involved in delighting customers, how to train customer service reps, and what the ultimate effortless experience is. Why Delighting Customers Is a Controversial Topic. So, the article you’re referring to, we wrote this article back in 2010. Listen to the full podcast below.

Effort Score 52

Effort Score Self Service Customers Multi-Channel 52

Currency Alliance

MARCH 9, 2021

To understand headless loyalty, it helps to understand headless commerce (but if you already understand headless commerce, you can click here to go straight to the section on headless loyalty). Until around 2010, they were fairly monolithic systems where the front-end website was tightly integrated into backend servers.

Loyalty 59

Loyalty Customer Engagement Engagement CRM 59