Beyond Philosophy
APRIL 30, 2015
Loyalty Programs Disappoint Customers. Are Loyalty cards about loyalty or just another form of offering benefits? It’s clear loyalty programs don’t always drive loyalty , however. In both the US (93%) and Canada (97%), respondents associate much importance with the Loyalty reward offer.
Kustomer
NOVEMBER 25, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.
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Currency Alliance
MARCH 9, 2021
To understand headless loyalty, it helps to understand headless commerce (but if you already understand headless commerce, you can click here to go straight to the section on headless loyalty). Until around 2010, they were fairly monolithic systems where the front-end website was tightly integrated into backend servers.
Kustomer
MARCH 12, 2020
Matt talks about the strategies involved in delighting customers, how to train customer service reps, and what the ultimate effortless experience is. Why Delighting Customers Is a Controversial Topic. So, the article you’re referring to, we wrote this article back in 2010. Listen to the full podcast below.
LiveChat
APRIL 10, 2017
By providing more than your customer expects at all stages of their journey, you not only show that you care about their success, but you also position yourself as a true expert in your industry. Of course, we can’t forget the importance of loyalty programs. Freebies, Coupons, and Other Deals.
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