The Future of VoC Actionable Insights: Assistance Engines
Experience Matters
MAY 17, 2018
.” During that session, I discussed a missing link in today’s VoC technology: Assistance Engines. Before I describe Assistance Engines, I want to go back to 2010 when I labelled VoC technologies as Customer Insight & Action (CIA) Platforms. Here’s a picture of the future that I have in mind.
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