AskNicely

FEBRUARY 12, 2018

Instead, I got a 2010 Honda Civic. Instantly, my mood changed. I didn’t get an Escalade, but I got an amazing experience that made my night. As it turns out, he’s a Lyft driver truly obsessed with understanding customers in order to consistently deliver a great experience. That amazing experience moved me.

Net Promoter Score 150

Net Promoter Score Feedback Brands Tips 150

Esteban Kolsky

APRIL 6, 2022

in a world where only 1 out of three brands doing CX found a way to measure it properly to justify it, where only 1/4 can deliver an effective experience across more than one channel, and where only 1/10 can truly personalize an experience — i’d say it is not working for the most part, wouldn’t you?

CRM 78

CRM Social Media Government Customer Expectations 78

Answer Dash

NOVEMBER 21, 2018

(This article is originally published at IT-Online ) According to Gartner, customer experience (CX) – more than products or solutions – is the new battlefront for business, with 81% of marketers saying that by 2020 they expect to be competing mostly or completely on the basis of CX. but, ‘what will customers want?’

User Experience 75

User Experience Social Media Interaction Customer Service Representative 75

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? So, what can you do to determine if you are meeting your customers’ service expectations?

Meeting 41

Meeting Poor Customer Service Social Media Resources 41