5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for
NobelBiz
FEBRUARY 22, 2023
In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Customer satisfaction (CSAT), net promoter score (NPS), and customer retention rate are now the 3 key performance indicators for customer experience. This is done to increase customer satisfaction and improve customer service.
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