ShepHyken

AUGUST 6, 2023

Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. Once again, another list of tips and tactics to keep your customers satisfied.

Customer Service 62

Customer Service Tips e-support B2C 62

Amity

MAY 5, 2016

Customer Churn. Customer Health Score. Customer Lifecycle. Customer Retention. Customer Success. Customer Success Manager. — Japman Bajaj (@Japman_Bajaj) December 22, 2009. — MaRS (@MaRSDD) August 5, 2009. Customer Churn. Customer Lifecycle. Customer Retention.

Net Promoter Score 57

Net Promoter Score Customer Success Multi-Channel Customer Retention 57

ClearAction

FEBRUARY 7, 2016

Loyalty is Not Just for Customers article. Customer-Centricity Means Customer-Centric BKM: Amazon, USAA, Zappos. Culture of Trust for Customer Experience Management BKM: Kimpton, Cisco. Customer Retention Begins With Trust article. Customer Retention Strategies webcast (18:37).

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

ShepHyken

MAY 1, 2023

According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. Acxiom’s Tate Olinghouse, chief client officer, shares his thoughts on the topic, rounding out his series on customer acquisition, growth, and retention strategies.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

Magellan Solutions

JUNE 15, 2021

Better Retention in Customer Service Solutions. Speaking of customer retention, consumers can easily remember you if they have a very convenient conversation with your agents. . A business with more than 50% committed employees has an 80% chance to retain all their customers. .

Customer Service 52

Customer Service Call Center First Call Resolution Customer Retention 52

SmartKarrot

FEBRUARY 15, 2022

Franz hosts top customer experience thought leaders on the chat and shares their perspectives, tips, and workarounds regarding customer experience. Bill Quiseng is a well-known blogger and professional speaker who gives valuable keynote sessions on customer service. Franz co-hosts the popular #CXchat on Twitter.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10