Magellan Solutions

JUNE 15, 2021

Hence, they can provide a better service quality for your consumers. It is important as consumers are willing to spend 17% more if the company has an excellent service. A call center company with a high attrition rate will experience an inevitable disruption of their productivity. . Average Attrition Rate for the BPO Industry.

Customer Service 52

Customer Service Call Center First Call Resolution Customer Retention 52

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. In the eyes of consumers, the gap between excellent customer service providers and everyone else continues to widen.

Self Service 40

Self Service Trends Customer Service Contact Center 40

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Automating time-consuming yet repeatable processes to improve efficiency and reduce frustration. But this situation didn’t just come about during the pandemic. What might that look like?

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52