Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?
Magellan Solutions
JUNE 15, 2021
Managers – 6%. One KPI that they can greatly influence is your first call resolution (FCR). The ideal FCR for a call center company is 74%. Imagine how many calls they can solve during the first call with all the experience they have from years of working. Intermediate agents – 20%.
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