2009 Competitive Advantage Effort Score Net Promoter Score 
ShepHyken
MAY 26, 2017
Companies that track and measure their customer service have a competitive advantage. seconds in 2009! Net Promoter Score (NPS). The Net Promoter Score needs no grand introduction. Customer Satisfaction score (CSAT). Customer Effort Score (CES). Shep Hyken.
SurveySensum
JULY 14, 2020
A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia.
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