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Amazing Business Radio: Scott Walker

ShepHyken

Shep Hyken sits down with Scott Walker, the CEO of ethosIQ ,and discuss three levels of customer optimization, finding the correct customer service metrics to focus on, and why companies should give back to their communities. ? ?. This means that metrics like “average handle time” or “time to resolution” can be misleading.

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Amazing Business Radio: Scott Walker

ShepHyken

Shep Hyken sits down with Scott Walker, the CEO of ethosIQ ,and discuss three levels of customer optimization, finding the correct customer service metrics to focus on, and why companies should give back to their communities. ? ?. This means that metrics like “average handle time” or “time to resolution” can be misleading.

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5 Top Customer Service Articles of the Week 7-11-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. The ones you want are about the customer and include CSAT, NPS, CES, CLV, and more. Here are my top five picks from last week.