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The new rules of engagement (according to customers)

C Space

What we saw in 2020 was a complex and rapidly changing picture – fluid emotional shifts, driven by economic, political, cultural and environmental uncertainty. And if Netflix’s past is anything to go by, the next innovation is just around the corner. Customer benchmark: #17 in Apparel, Shoes & Accessories, #173 Overall.

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Why Amazon is A Leader in Customer Experience

Qualtrics

Amazon has been on the forefront of several innovations in terms of its logistics operation, with a whole host of options designed to make getting products from their warehouse to your doorstep with minimal effort on the user’s part. Delivery and returns. Another of Amazon’s brands is well known specifically for being an “Experience Brand.”