2009, 2010, Culture and First Call Resolution

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

JUNE 15, 2021

One KPI that they can greatly influence is your first call resolution (FCR). The ideal FCR for a call center company is 74%. Imagine how many calls they can solve during the first call with all the experience they have from years of working. Average Attrition Rate for the BPO Industry.

Customer Service

Customer Service Call Center First Call Resolution Customer Retention

Service Untitled» Blog Archive » First Contact Resolution

Service Untitled

MARCH 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives First Contact Resolution Douglas March 16, 2009 Behind the Scenes , Customer Service Experience , Little Things, Big Differences 2 Comments First contact resolution is one of the most important things in customer service.

First Call Resolution

First Call Resolution Customer Satisfaction Course Exercises

Customer Experience Update

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Service Untitled» Blog Archive » First Contact Resolution

Webinars

Stay Connected