CX Journey

FEBRUARY 27, 2019

I was recently asked for suggestions on how to prevent different business units and divisions within a larger organization from becoming complacent when they are performing well based on their customer experience metrics. Bring in non-survey customer and industry data and insights - things that will keep you from resting on your laurels.

Metrics 88

Metrics NPS Trends Financial 88

CX Journey

FEBRUARY 27, 2019

I was recently asked for suggestions on how to prevent different business units and divisions within a larger organization from becoming complacent when they are performing well based on their customer experience metrics. Bring in non-survey customer and industry data and insights - things that will keep you from resting on your laurels.

Metrics 80

Metrics NPS Trends Financial 80

Wootric CX Blog

AUGUST 4, 2020

*The average customer lifespan is calculated in months. Like measuring NPS though, it really isn’t actionable until you start segmenting the metric. To make CLV more actionable and predictive, you’ll want to separate these numbers by customer segment and acquisition channels. Use CLV to obtain more referrals from customers.

Metrics 52

Metrics Effort Score Net Promoter Score Self Service 52