Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). By starting from the inside.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Magellan Solutions

JULY 5, 2021

Eastvantage is a Euro-Filipino outsourcing firm that offers the following service to SMEs: Customer Care Support. This can be a great advantage especially if the SME is aiming for a higher customer satisfaction rate. East Joint Marketing Solutions started as a BPO company that offers services to US companies in 2008.

Call Center 40

Call Center Company Omni-Channel e-support 40

NobelBiz

FEBRUARY 22, 2023

In general, it is acknowledged that a wait time of more than five minutes is significantly damaging to customer satisfaction, as the client has the perception of waiting 2.5 However, depending entirely on a call script and reciting it mechanically is one of the most common blunders in customer service! times longer.

Call Center 52

Call Center Customer Service Contact Center Social Media 52

NobelBiz

MAY 17, 2022

In general, it is acknowledged that a wait time of more than five minutes is significantly damaging to customer satisfaction, as the client has the perception of waiting 2.5 However, depending entirely on a call script and reciting it mechanically is one of the most common blunders in customer service! times longer.

Call Center 52

Call Center Customer Service Contact Center Social Media 52

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130