How to Define Tangible Employee Engagement with Jeff Toister
Russel Lolacher
OCTOBER 24, 2022
How we’re approaching employee surveys and reviews wrong. First customer I served, it was a service failure. But my boss, my boss-boss, really had a customer focus, she made it clear what good service looked like. And we do a survey maybe once every 12 months, every 18 months. ” Jeff Toister.
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