Chattermill

SEPTEMBER 11, 2019

So tailoring your touchpoints becomes invaluable. Ensure you collect data points across all customer touchpoints, across the entire customer journey such as complaints, support requests, transactions, social media and customer feedback. The average business has the average company has over 20 customer touchpoints.

Customer Experience 76

Customer Experience Touchpoint Entertainment Customer Journeys 76

Team HGS

SEPTEMBER 30, 2019

By Scott Yates, General Manager, HGS. We relay to our client critical consumer journey interactions at all touchpoints, from Engage, Buy, Bill, and Care to Repair and Retain. For this client, HGS mines and shares brand results using a voice of the consumer survey to drive NPS increases of 11%.HGS Manager - Operations.

Brands 40

Brands Social Media Contact Center Healthcare 40

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

Net Promoter Score 40

Net Promoter Score NPS Effort Score Metrics 40