Remove 2006 Remove Effort Score Remove Multi-Channel Remove Voice of Customer
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Free your mind: Voice of Customer

OpinionLab

A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. When people hear the phrase “Voice of Customer” (VOC) they instantly think of surveys and comment cards deployed on their website. I don’t know what a satisfaction score means or how I can affect that positively.