Do You Recognize These 7 Mental Blocks to Successful Complaint Handling?
Myra Golden
AUGUST 29, 2016
If you work in customer service, effective complaint handling is crucial. One poorly handled problem or complaint can send a customer running for the competition. Consider the following: A customer who goes to the effort to complain, but remains dissatisfied is usually 50% less loyal than someone who did not bother to complain.
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