2005, Customer Service and Employee Experience

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

SEPTEMBER 18, 2018

Vast amounts of data support the symbiotic relationship between engagement and satisfaction, between businesses and customers. A 2005 study concluded that work engagement is linked to performance and customer loyalty (Salanova, Agut & Peiró, 2005). focuses employees at all levels on the customer, and 3.

Employee Engagement

Employee Engagement Engagement Case Study Strategy

What #CX Professionals Wanted to Know in 2018

CX Journey

JANUARY 2, 2019

I summarize some of the findings of a Sitecore/Avanade report that outlines the clear benefits of focusing on the customer and on improving the customer experience. It states that 80% of executives believe that they are delivering a superior customer experience, while only 8% of customer agree.

Employee Engagement

Employee Engagement ROI Metrics Omni-Channel

Customer Experience Update

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

What #CX Professionals Wanted to Know in 2018

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