Oracle

AUGUST 8, 2018

It wasn’t until Bob Weiler , who met Paula in 2005, read a draft of the book did they consider this might not be exclusively for women. The post The Employee Experience: Tackling Work-Life Balance with Top Execs appeared first on SmarterCX. Leadership #Empowerment #OWLNYC pic.twitter.com/YjSiuCSvuz.

Employee Experience 97

Employee Experience Leadership Consulting Examples 97

CX University

SEPTEMBER 18, 2018

A 2005 study concluded that work engagement is linked to performance and customer loyalty (Salanova, Agut & Peiró, 2005). In 2009, survey data supported that in government organizations, the level of employee engagement (or disengagement) in an organization depends on how effectively that organization does the following: 1.

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

Forrester's Customer Insights

MAY 9, 2018

Today, we’re excited to announce the publication of our latest report on the state of remote working, which focuses exclusively on creating a better experience for employees who primarily work-from-home. The number of regular work-at-home employees has grown 115% since 2005, and 40% […].

Employee Experience 25

Employee Experience Report Customers 25

Daniel Group

NOVEMBER 20, 2023

Since 2005, The Daniel Group has partnered with B2B clients to improve their customer experiences. Put more bluntly by Fred Reichheld, If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything. appeared first on The Daniel Group.

Culture 52

Culture B2B Industry Guidelines 52

Horizon CX

OCTOBER 2, 2023

The Frontline Experience Gap – Competence, Supervision, and Data by Scott Gilbey “I help identify customer and employee experience gaps that adversely impact the frontline. Experience improves and so does P&L. Then we create opportunities by fixing those gaps.

Net Promoter Score 130

Net Promoter Score Survey System Retail 130

Confirmit

FEBRUARY 5, 2020

A lot has changed in the world of CX since the ACE Awards first launched in 2005. As long as you’re a Confirmit customer and have been running a Customer Experience or Employee Experience program on a Confirmit solution, you’re eligible to enter. Not least, its name! It was all about customer feedback then.

Customer Voice 52

Customer Voice Tips Meeting Feedback 52

CX Journey

JANUARY 2, 2019

I summarize some of the findings of a Sitecore/Avanade report that outlines the clear benefits of focusing on the customer and on improving the customer experience. The #CX Perception Gap There’s this thing called the customer experience perception gap; it was uncovered by Bain back in 2005, and they referred to it as a "delivery gap."

Employee Engagement 94

Employee Engagement ROI Metrics Omni-Channel 94