What Do The Pioneers of Customer Experience See for the Future: And What Should You Do About It?
Beyond Philosophy
NOVEMBER 19, 2020
He was also one of the first proponents of having an “outside-in” approach regarding the experience that you deliver to customers, which, my regular readers know, is one of the principles of which I am keenly fond. After all, why would anyone support all this if you cannot prove an ROI? You have to prove it works.
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