2005, Customer Centricity and Customer Change

Guest Blog: 3 Proven Ways to Personalize the Customer Service Experience

ShepHyken

JULY 29, 2016

This is the idea on which we founded our entire company — omni-channel customer service communication. The idea that when your customer changes the channel (i.e. This will ensure everyone in your organization knows how to treat customers (and customers know you care).

Omni-Channel

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Brand matters… now more than ever

C Space

SEPTEMBER 11, 2019

Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast. A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers.

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Customer Experience Update

Guest Blog: 3 Proven Ways to Personalize the Customer Service Experience

Brand matters… now more than ever

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