Comm100

MARCH 2, 2022

One of the things organizations can do when faced with customer feedback indicating expectations are not being satisfied is reevaluating their approach to customer experience management. There are three distinct approaches for a customer experience management program. Closing the Delivery Gap.

Customer Expectations 130

Customer Expectations Net Promoter Score Effort Score Policies 130

Currency Alliance

NOVEMBER 16, 2021

Therefore, most reward catalogs look like ecommerce stores from 2005. In 2021, traditional reward catalogs may actually be counterproductive to your customer experience. Some will require integrations, testing and quality assurance before being rolled out to your entire customer base.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

Therefore, most redemption catalogs look like ecommerce stores from 2005. In 2021, traditional redemption catalogs may actually be counterproductive to your customer experience. Some will require integrations, testing and quality assurance before being rolled out to your entire customer base.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52