Beyond Philosophy

MARCH 16, 2023

Customer perceptions and attitudes about the experiences that they’re having with companies are dynamic. In other words, we can compare satisfaction today to what it was in 1994, 2000, or 2005. Also, you can’t blame increased customer expectations either. Morgeson hit the nail on the head with both of these.

Customer Satisfaction 88

Customer Satisfaction Effort Score Competitive Advantage Self Service 88

SurveySensum

SEPTEMBER 8, 2023

These benchmarks can vary across industries due to differences in customer expectations and competitive dynamics. NPS drives revenue growth: In 2005, the London School of Economics conducted a study on customer advocacy as business growth. But the relationship is stronger in some industries than in others.

NPS 52

NPS ROI Social Media Effort Score 52

C Space

SEPTEMBER 11, 2019

In the face of rapidly shifting customer expectations, it can be hard for brands to maintain relevance. A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Charles Trevail.

Brands 40

Brands Competitive Advantage Customer Centricity Consumers 40