Guest Post: How Good Customer Service is Defined by 4 Different Generations
ShepHyken
JANUARY 31, 2020
Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Millennials (also called Gen Y)- born in between 1982 and 2004. Matures- born before 1945. Millennials.
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