CX vs. UX: The Yin and Yang of Customer Loyalty
InteractionMetrics
JUNE 19, 2023
[i] In this way, having a customer experience czar makes a whole lot of sense. CX vs. UX in the Real World In reality, customer experience teams rarely have the top oversight seat in the house. More often, they oversee operational issues or marketing, but not the whole enchilada. But they should.
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