ROI and the Secure Customer Index (SCI)
Horizon CX
MARCH 1, 2021
Our stated business case that quarterly objectives were less likely to be achieved without taking care of customers drew nods but little change in perspective. In 2004, D. The analogy of pushing wet spaghetti up a hill was often raised. Randall Brandt at Burke, Inc. have searched for a compelling argument for justification.
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