Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?
Retently
JULY 28, 2023
It involves ensuring a seamless experience at every touchpoint, aligning various departments to deliver exceptional customer service, and implementing customer-focused strategies to improve satisfaction. The most well-known and trusted CX metrics are NPS , CSAT , and CES. Those are just some examples; one can try out many other ideas.
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