Retently

JULY 28, 2023

Overall, it seems like the easiest way to solve that is to have someone specialized in customer experience in charge of the whole process – to both make sure everything is going as it should and that the majority of the C-level can focus on other matters. Well, that’s where the Chief Experience Officer comes into play. What Is a CXO?

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Retently

OCTOBER 19, 2018

Overall, it seems like the easiest way to solve that is to have someone specialized in customer experience in charge of the whole process – both to make sure everything is going as it should and that the majority of the C level can focus on other matters. Well, that’s where the Chief Customer Officer comes into play.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Thematic

SEPTEMBER 6, 2018

Before adopting NPS in 2004, each department had its own metrics, although they didn’t help improve customer loyalty. It deployed NPS in the Consumer Business Unit (CBU), which is responsible for developing and marketing its Norton products which represent more than 30% of the company’s revenue.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

Alida

AUGUST 12, 2016

What are the consumer insight best practices when trying to engage millennials? Depending on what expert you talk to, this generation could be anyone born from 1982 to 2004 or from 1980 to 1995. People sometimes refer to Millennials as Echo Boomers or Generation Y (or simply Gen Y). —a How do I recruit millennials?

Customer Insights 100

Customer Insights Engagement Marketing Social Media 100