2004, Chief Customer Officer, NPS and Poor Customer Service

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Retently

OCTOBER 19, 2018

But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US. Well, that’s where the Chief Customer Officer comes into play.

Chief Customer Officer

Chief Customer Officer Customer Centricity Call Center Metrics

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

JULY 28, 2023

But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Well, that’s where the Chief Experience Officer comes into play.

Chief Customer Officer

Chief Customer Officer Customer Centricity Call Center Metrics

Customer Experience Update

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Webinars

Stay Connected