Storyminers

JULY 6, 2020

Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Denise went on to head Sony Electronic Inc.’s Martha Brooke.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Denise went on to head Sony Electronic Inc.’s Martha Brooke.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bob Hayes

MAY 7, 2018

Contrary to Reichheld, other researchers, in fact, have found that customer satisfaction is consistently correlated with growth (Anderson, et al., 2004; Fornell, et al., Customer loyalty is multidimensional; it is not a single thing. 2006; Gruca & Rego, 2005). Bottom line: NPS (i.e.,

NPS 89

NPS Net Promoter Score Data Loyalty 89

Bob Hayes

MAY 7, 2018

Contrary to Reichheld, other researchers, in fact, have found that customer satisfaction is consistently correlated with growth (Anderson, et al., 2004; Fornell, et al., Customer loyalty is multidimensional; it is not a single thing. 2006; Gruca & Rego, 2005). Bottom line: NPS (i.e.,

NPS 86

NPS Net Promoter Score Data Loyalty 86