Remove 2004 Remove 2019 Remove Customer Focused Remove Measurement
article thumbnail

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

A short definition of the CXO position describes it as being responsible for managing the business relationship with its customers throughout the entire customer experience journey. Yet, t he term Chief Experience Officer is relatively recent compared to a similar role – the Chief Customer Officer (CCO).

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Show podcast and a regular contributor to Forbes.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Show podcast and a regular contributor to Forbes.