2004, 2017 and Exceptional Customer Service - Customer Experience Update

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

JULY 28, 2023

A short definition of the CXO position describes it as being responsible for managing the business relationship with its customers throughout the entire customer experience journey. Yet, t he term Chief Experience Officer is relatively recent compared to a similar role – the Chief Customer Officer (CCO).

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The Rise of Millenials and the Need for an Omnichannel Call Center

Magellan Solutions

FEBRUARY 28, 2017

Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. They carry an estimated $200 billion in annual buying power, and by 2025, they will comprise 75 percent of the U.S.

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Customer Experience Update

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

The Rise of Millenials and the Need for an Omnichannel Call Center

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