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CX Predictions and Tips for 2017

Clicktools

We’ve reached the end of the first week of 2017, which means it’s time to look into my magic ball and see the future. Here are five topics likely to headline 2017. Your customers born between 1982 and 2004 is now about 25% of the total population. 2017 will truly be a mobile-first year. Mind the millennials.

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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

These include Handbook of Quantitative Science and Technology Research (2004), Citation Analysis in Research Evaluation (2005), Applied Evaluative Informetrics (2017), Handbook of Science and Technology Indicators (edited with W. His books became the cornerstone of bibliometrics education. Glänzel, U. Schmoch and M. Thelwall) in 2018.

Handbook 105
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53 Incredible Facebook Statistics and Facts

Brandwatch CX

Facebook was launched on February 4, 2004 , by Mark Zuckerberg and his Harvard College roommates. In March 2004 , Facebook expanded to the universities of Columbia, Stanford, and Yale. Net income was $4.7bn for the third quarter of 2017. There are 2bn billion monthly active users (as of Q3 2017). Facebook user statistics.

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The Government orders full Whirlpool tumble dryer recall – at last!

Helen Dewdney

Some 750 fires have been reported involving Hotpoint, Indesit and Creda tumble dryers during the period 2004 and 2018, including three injuries. All machines affected were manufactured between April 2004 and September 2015. Whirlpool amended its advice in late February 2017 and told affected customers to unplug and not use the machine.

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Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is. Yet, t he term Chief Experience Officer is relatively recent compared to a similar role – the Chief Customer Officer (CCO).

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4 Lessons From Amazon’s Bungled TV + Shopping Integration

Kerry Bodine

I have an admission: Project Runway — the reality show in which aspiring fashion designers compete for big prizes that will help them launch their lines — has been one of my guilty pleasures since its debut in 2004.

Fashion 177
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4 Ways AI Will Transform Customer Experience

Provide Support

Although AI is yet to take over our lives in a formidable way, as projected in 2004 blockbuster movie- I, Robot , the technology is certainly pervasive. © 2003 - 2017 Provide Support LLC. A decade ago, our familiarity of AI was only restricted to the silver screen. But today, the scenario has changed completely. Read more.