11 Retail Customer Experience Strategies To Win Customers
SurveySensum
JULY 17, 2023
Well, yes because brands don’t pay attention to all the important touchpoints in a customer’s journey. In September 2002, according to the New York Times , Netflix sold around 190000 DVDs per day. membership programs on average but actively used a little less than half of those. The same goes for the brand’s online store.
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