Remove 2002 Remove Customer Experience Professionals Remove Customer Retention Remove How To
article thumbnail

Customer Experience: 5 Startling Predictions for 2020

Beyond Philosophy

I also shared the research I undertook in the last quarter of 2019 to position my global Customer Experience consultancy in the marketplace. . Customer Experience has matured. In 2002, when I started Beyond Philosophy, Customer Experience was an area that was only forming.

article thumbnail

Top 20 Customer Service Experts to Follow on Twitter Right Now

Comm100

Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences. She is an expert on customer-centric leadership, and an active tweeter. @KateNasser.