2002, CRM and Customer Experience Design - Customer Experience Update

How We Reinvented Our Own CX

Storyminers

MARCH 26, 2018

Since our founding as a customer experience design consultancy in 2002, StoryMiners has helped over 500 clients on 700+ projects in over 20 countries (and in 4 languages). We’ve implemented many of the ideas from the story of our future-state experience. How We Reinvented Our Own CX.

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Social Media CRM Customer Experience Design Communication

Customer Satisfaction is Declining in the UK. Is the US Next?

Beyond Philosophy

SEPTEMBER 19, 2019

Organizations do not invest what they should to understand the customer . Customer Experience design is often through the lens of the organization rather than from a customer’s point of view. I have been consulting on Customer Experience since 2002. It’s Not All Doom and Gloom .

Customer Satisfaction

Customer Satisfaction Effort Score Customers Trends

Customer Experience Update

How We Reinvented Our Own CX

Customer Satisfaction is Declining in the UK. Is the US Next?

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