Beyond Philosophy

MARCH 16, 2015

Of course I know what the Customer Experience is about!”. I am pleased to have helped, in some way, to shape a new industry with our books, research and client work since 2002. For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th.

CEM 60

CEM CRM Conference Employee Engagement 60

Beyond Philosophy

APRIL 7, 2016

This trend is, of course, a tad disappointing. When I started consulting back in 2002, no one knew what Customer Experience was. This perception affects Customer behaviors and builds memories, which drive Customer loyalty and affects the economic value an organization generates. Since 1994, the ACSI score rose from 74.8

Net Promoter Score 60

Net Promoter Score CEM Consulting Customer Satisfaction 60

Beyond Philosophy

APRIL 7, 2016

This trend is, of course, a tad disappointing. When I started consulting back in 2002, no one knew what Customer Experience was. This perception affects Customer behaviors and builds memories, which drive Customer loyalty and affects the economic value an organization generates. Since 1994, the ACSI score rose from 74.8

Net Promoter Score 60

Net Promoter Score CEM Consulting Customer Satisfaction 60