2002 Call Recording How To Omni-Channel 
GlowTouch
DECEMBER 10, 2020
Which leads directly to the next consideration: Predictive analytics and machine learning: every interaction between a customer and a service agent contains numerous data points, whether this involves chat transcripts, phone call recordings, the questions or issues that are raised, and so forth. Tonya Morgan.
Kustomer
JANUARY 14, 2021
Striving to completely understand the business, setting goals, and creating an action plan for how to accomplish those goals are the keys to creating CX success at a base level. You can also listen and subscribe to our podcast here: Full Episode Transcript: How to Better Understand Your Customer | Ed Porter. TRANSCRIPT.
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