2002 Analytics Customer Experience Professionals Employee Experience 
Beyond Philosophy
JANUARY 7, 2016
More organizations have embraced the emotional side of the Customer Experience. This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. My prediction.
Beyond Philosophy
JANUARY 7, 2016
More organizations have embraced the emotional side of the Customer Experience. This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. My prediction.
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