Remove 2001 Remove Customer Service Remove Poor Customer Service Remove Social Media
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Vote with your feet does boycotting work?

Helen Dewdney

Many of us loathe Amazon, questioning its tax affairs, believing it is the killer of small business, treats its staff appallingly and unless complaining about something simple like faulty goods or a delivery, their customer service is shocking. Often this boils down to good old customer service, so companies would do well to heed this!

Sports 75
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WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

PeopleMetrics

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001.