Remove 2001 Remove Customer Service Remove Gamification Remove Interaction
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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.

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Upgrade Your Contact Center Using AI with Darryl Addington

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. Hot Take: How Artificial Intelligence Promotes Human Interaction. Tune into the episode to learn more.