PeopleMetrics

MARCH 26, 2018

Whether you're a seasoned CX professional or you've never heard of CX, chances are you at least have some basic notion of the areas, or touchpoints, where customers interact with your organization. Your website, call center or storefront are all examples of possible customer touchpoints. Touchpoints vary.

Touchpoint 86

Touchpoint Feedback CEM Call Center 86

PeopleMetrics

FEBRUARY 20, 2019

Asking a customer for feedback immediately after a recent experience creates a new touchpoint of its own. The experience the customer has when they give you feedback influences their perception of your company—plus, no one likes receiving a phone call at dinnertime, as was often the case with CSAT tracks. Better Relationships.

CEM 94

CEM Software Feedback Call Center 94

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001. We're measuring after a touchpoint, hopefully a "moment of truth." Sean McDade: Alright, I'll kick it off.

Feedback 62

Feedback Customer Experience ROI Industry 62

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. and cloud-based call center offerings.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116