ShepHyken

DECEMBER 27, 2021

Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Five Tips For Creating A Successful AI-Driven Customer Winback Strategy by Raviteja Sidda. 7 Key Tips for Designing Voice-User Interfaces by Nick Babich. Each week I read many customer service and customer experience articles from various resources.

Customer Service 73

Customer Service Tips Fashion Call Center 73

PeopleMetrics

MARCH 26, 2018

Your website, call center or storefront are all examples of possible customer touchpoints. In this edition of #CXSecrets , I will reveal why it is essential to include customer feedback collection as a part of your overall customer touchpoint map, as well as a few quick tips for optimizing the feedback collection experience.

Touchpoint 86

Touchpoint Feedback CEM Call Center 86

PeopleMetrics

JANUARY 28, 2021

To celebrate PeopleMetrics' 20th anniversary, our Founder & CEO Sean McDade PhD and other members of our team shared key business lessons from the last two decades building and working at PeopleMetrics, reflect on lessons learned from the pandemic, and share tips and inspiration for other business leaders and entrepreneurs as we kick off 2021.

Feedback 62

Feedback Customer Experience ROI Industry 62