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JULY 19, 2019

When it comes to customer experience (CX) , I can think of many, many things we all know to be true. . We can also agree that customer experience is more important than ever. Some are calling CX the new marketing, others are calling it the new brand. We can all agree customers expect more of us than ever. We all feel it.

ROI 309

ROI How To Touchpoint Hotels 309

GetFeedback

JULY 19, 2019

And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. These are the leaders who understand that customer feedback is the top driver of successful customer experience strategies.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Qualtrics

JULY 18, 2019

If this many people are spending money on travel and tourism, hospitality professionals must provide customers with an excellent guest hospitality experience to keep them coming back and to grow their businesses. Hotels and travel companies can do this by using data to create personalized experiences. Primary market served (e.g.,

Hospitality 45

Hospitality Industry Tourism How To 45

Experience Investigators by 360Connext

JULY 16, 2019

Do you know your customer experience strategy? I talk to many leaders about their customer experience strategy, and confidence in CX execution is a consistent concern among them. There is fanfare around customer experience ideas. One day of customer experience discussion does not make a customer-focused company.

Strategy 110

Strategy Customer Experience How To Customer Journeys 110