GetFeedback

JANUARY 15, 2020

We channel these insights into the everyday workings of the organization to spread a customer service culture. Our team also has a quality service specialist, who focuses on service culture training and monitoring. As for me, my employees are my customers. It’s really a culture change. Q: What does your team look like? .

Self Service 150

Self Service Culture Feedback Government 150

CX University

JANUARY 15, 2020

In this regard, Apple has created an entire culture around CX, and it’s their focus on the entire experience that sets them apart. Beyond their products, Apple’s magic formula is all about building relationships and the soul of the company is its people, how they are hired, trained and taught to engage customers and treat them well.

Industry 52

Industry Airlines Ecommerce Social Media 52

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

All of these factors lead to dissatisfied employees and potentially agent attrition. In order to keep agents both satisfied and engaged, we must develop a plan that mitigates the concerns of current agents and halts any potential issues that may arise with new hires. New ways to improve the engagement of your agents.

Contact Center

Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley

You’re invited to join us on February 2-3, 2022 to reimagine your digital workplace and empower your employees to more productive and engaging ways of working. Session topics may include: The role of culture and the Great Resignation. Voice of the Employee: Data management software as a tool for employee listening.

Conference

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

The only sustainable way to get these human experiences is with employee engagement. Employee engagement requires great leadership. What are ways leaders engage with team members so the team members better engage with your customers and prospective customers?

Contact Center

Speaker: Dennis Snow, President, Snow & Associates

It's time to look within: at your employees' relationships with each other, and with the company. Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service.

Customer Centricity