Everyone knows they need to implement conversational AI to automate more calls and chats, but there’s just one problem: conversations with machines aren’t easy. Join the interactive session where Purchasing Power’s Tiffany Anderson will detail the nitty-gritty on how they automated 25% of their call volume that used to be handled by live agents which lowered costs by 20% and increased NPS by 13%.
- Step-by-step process for conversational AI self-service implementation
- Insights from a contact center leader who’s done it with proven success
- A plan for your contact center to introduce AI automation in the next six months
October 24th, 2019 11:00 AM PDT, 2:00 PM EDT, 7:00 PM GMT