Because self-service emergence is increasing, the need to assess the amount of support being given to our customer service reps is more important than ever before. Is there a way to find the right balance between self-service and support?
Join us in this insightful webinar with Kristina Evey, Customer Experience Expert and Consultant, who will provide you with the best methods to ensure that your front line representatives are getting the support that they need.
Tune in on August 1st and you will learn about methods such as:
- Bootcamp Training
- 15 Minute In n Out Training
- Employee incentives